Refund & Delivery Policy

Digital delivery

Directly purchased digital products are delivered electronically using the method stated on the product page and at checkout. Delivery is normally initiated immediately after successful payment, unless a different timeframe is clearly stated before purchase.

Problems with an order

If a product is not delivered, is materially defective, or you were charged more than once for the same order, contact admin@sangova.com within 14 days of purchase. Include your order reference, purchase email and a short description of the issue. We aim to respond within two business days.

Refund eligibility

Because digital products can be accessed immediately, completed purchases are generally final once delivery or access has begun. Where required by applicable law, or where SANGOVA confirms non-delivery, a material defect that cannot be corrected, an unauthorized payment or a duplicate charge, we will provide an appropriate remedy or refund.

Third-party platform purchases

Purchases made through Roblox or another third-party platform must be handled under that platform's delivery and refund process. SANGOVA cannot directly refund payments collected by a third-party platform.

Cancellations and returns

Digital goods cannot be physically returned. There are no recurring subscriptions unless a purchase page expressly states otherwise.